terms of service
Privacy policy
Last updated 28 August 2026. Replaces the version of 6 August 2026.
This is written in plain language on purpose, and it is the real policy, not a summary of one. Dibs is run by Hello DIBS Inc., a Florida company, and "we" below means that company. Two kinds of people end up here: someone who asked a moving company for an estimate through one of our forms, and a moving company that uses Dibs. Both are covered.
If you asked for a moving estimate
You filled in a form on a moving company's website, or on an estimate page we host for them. Dibs built that form and runs it on the moving company's behalf. The company named on the form is who your information is for; we process it as their service provider.
What we collect
- What you typed: your name, phone number, email if you gave one, where you are moving from and to, the type and size of the move, and your preferred date.
- How the form was used: which steps were viewed and completed, a random session identifier, your device type, the page the form was on, and where you came from (a search, an ad, a link). This tells the moving company how their form performs and which advertising works. It does not identify you beyond what you typed.
- Your consent: the exact wording you agreed to and when, kept as proof that the consent was given.
What happens with it
- Your request goes to the moving company you contacted: to their email, their dashboard, and their booking system if they use one.
- If you ticked the consent box, that company may call and text you about your estimate, including through an automated assistant that calls back on their behalf. That consent is not a condition of buying anything. See Calls, texts and recordings for how to stop either.
What we never do
- We do not sell your information, and we do not share it for advertising. Not to anyone, not in aggregate that could identify you.
- We do not pass your details to any moving company other than the one you contacted.
- We do not use advertising cookies or trackers.
To see, change or delete your information
Ask the moving company you contacted, since the request is theirs, or email us at hello@hellodibs.com and we will handle it within 30 days. Either route works. You do not need an account, a form, or a reason.
If you run a moving company on Dibs
What we collect
- Account details: your company name, email address, website, phone number, and the settings you choose.
- Your leads: everything above, held for you and shown in your dashboard.
- Usage: how your form performs and how the dashboard is used, so it can show you your numbers and so we can fix what breaks.
- Billing details, if you buy a paid feature, handled by Stripe. Card numbers never touch our servers.
- Emails we send you and whether they arrived, so a lost welcome email can be sent again.
Benchmarks
We use anonymized, aggregated numbers across all companies on Dibs, for example "a typical moving website turns 2 of 100 visitors into a lead", to improve the product and to publish benchmarks. Nothing in those numbers identifies your company or your customers.
Your responsibilities
The leads are your customer records. You decide how you use them, within the law, and your own privacy policy should say that a quote form provided by Dibs collects them. We link to your privacy policy from the form's consent line when you give us the address.
Calls, texts and recordings
- Calls. When a moving company has the AI callback on, an automated assistant calls the number you typed, in that company's name, within seconds of your request, and never between 9 at night and 8 in the morning in your time zone. It says who it is. If you do not want another call, tell the assistant or the company, or email us, and the calls stop.
- Texts. A company may text you about your estimate. Reply STOP to any text and the texts stop. Message and data rates from your carrier may apply.
- Recordings. Calls with the assistant may be recorded so the moving company can hear what you asked for. Where the law requires it, the assistant announces the recording at the start. Recordings are kept with the lead and covered by the same deletion rights.
Cookies and what the browser stores
The form stores a small first-party identifier in your browser so it can remember your progress and count one visitor once. It is not shared with anyone and it dies with the tab or shortly after. The dashboard stores your sign-in session and a few preferences (theme, dismissed notices) in your own browser. There are no advertising cookies, no cross-site tracking, and no third-party analytics scripts on the form or the dashboard.
Who processes data for us
Dibs runs on a small set of service providers, each doing one job and receiving only what that job needs.
| Provider | What it does | What it sees |
|---|---|---|
| Supabase | Database, sign-in, and the code that runs the service | Everything above, encrypted at rest |
| Vercel | Hosts the website, the dashboard and the form's script | Web traffic |
| Twilio | Phone numbers, calls and texts | Phone numbers, call and text content |
| Retell | The AI voice assistant | The call, the lead's details for the conversation |
| Brevo | Delivers email | Email addresses and the emails we send |
| Address suggestions while typing in the form | The characters typed in the address field | |
| Stripe | Payments | Billing details of moving companies |
| Your CRM | Only if the moving company connected one | The lead, sent on the company's instruction |
Data is stored in the United States. If you are in Canada, your information is processed in the United States under this policy and Canadian law still gives you the rights below. Dibs is built for businesses in the United States and Canada and is not offered in the European Union or the United Kingdom.
How long we keep things
- Leads, call recordings and summaries: for as long as the moving company's account is active, because they are that company's customer records. When a company leaves, it can take its leads and ask us to delete the rest; otherwise we delete them 12 months after the account closes.
- Form analytics: kept to compute long-term statistics, without anything that identifies you.
- Consent records: kept as long as the lead, because they are the proof the consent was given.
- Account and billing records: as long as the law requires for tax and accounting, typically 7 years.
- Backups: a nightly copy of the database is kept for 90 days, then deleted. A deletion request removes the live data at once and the backups within 90 days.
Security
Data is encrypted in transit and at rest. Access to the database is limited to the people who run Dibs and is logged. Sign-in is by one-time email link; there are no passwords to leak. Each moving company can see only its own leads. If we ever learn of a breach that affects your information, we tell the affected companies without undue delay, and the people affected where the law requires, and we say what happened and what we did about it.
Your rights
Wherever you are, you can ask us to:
- Tell you what information we hold about you, and give you a copy.
- Correct it.
- Delete it, unless we must keep it for the law or for a request you made.
- Stop calls, texts, or emails.
Email hello@hellodibs.com. We answer within 30 days, we do not charge for it, and we never treat you differently for asking. We may ask you to confirm the email address or phone number the request is about, so nobody can ask for someone else's information.
If you live in California
The rights above are the ones the California Consumer Privacy Act gives you: to know, to delete, to correct, and to opt out of sale or sharing. We do not sell or share personal information as those words are defined in that law, and we have not done so in the past 12 months, so there is nothing to opt out of. You can have someone make a request for you; we will check that you asked them to.
If you live in another US state with a privacy law
Colorado, Connecticut, Virginia, Texas, Oregon, Montana and others give similar rights. The same email address works, the same 30 days apply, and if we refuse a request you can appeal by replying to our answer; a different person reviews it.
If you live in Canada
Under PIPEDA and the provincial laws you can access and correct your information and withdraw consent. The same email works. You can also complain to the Office of the Privacy Commissioner of Canada.
Children
Dibs is for moving businesses and their adult customers. It is not directed at anyone under 16, and we do not knowingly collect information from them. If you believe we have, tell us and it is deleted.
Changes
If this policy changes in a way that matters, the date at the top changes and account holders are told by email. We will not quietly widen what we do with your information.
Contact
Questions, requests, complaints: hello@hellodibs.com. A person reads it.
Hello DIBS Inc., Florida, United States.